FAQs

Global Exchange is a Spanish Company, the second in the world, rendering currency exchange services to private individuals in their trips for business or pleasure.

Our company is located in the main airports, hotels and shopping centers of 22 countries, serving over 5.5 million customers a year.

We are present, in Hong Kong, with 9 branches at the Airport and online currency exchange service, with collection at our branches at Hong Kong International Airport, for a wide range of foreign currencies.

Yes. Global Exchange provides an online money order service for your trip to collect at one of our branches at the Hong Kong International Airports, in Hong Kong.

Besides getting the best exchange rate for your online exchange (more travel cash for the same price), this service allows you to save time and reduce anxiety, as you will have the currency you need ready for your trip abroad.

Place your order online and pay for it upon collection at the branch of your choice on the day of your trip whether you are a Hong Kong resident travelling abroad or an inbound traveler in need of buying Hong Kong dollars (HKD).

By ordering online you qualify for a 15% off the exchange margin, and you collect your currency and pay directly at the airport the day you travel.

No, the exchange rate applied to orders placed on the website in Hong Kong (for buyers of foreign currency or inbound travelers buying HKD) is more advantageous for you than at the airport branches. By ordering online you qualify for a 15% off the exchange margin, and you collect your currency and pay directly at the airport the day you travel. This way we can make sure you get the best rates online.

If you need more information or have doubts, please contact our Customer Service Department.

Global Exchange has currency exchange branches at Hong Kong International Airport. You can find us in various convenient locations at the Terminal 1 and 2 buildings, Arrivals and Departures. Check the exact location of all our branches in Hong Kong.

Besides Hong Kong, our company is present in another 21 countries and is currently embarked on a constant expansion process throughout Asia Pacific and the rest of the world.

In Hong Kong, the branches are open 24/7, everyday.

We want to offer an integral service to our Customers, so we provide foreign exchange services with 41 currencies from these countries: Australia (AUD), Bangladesh (BDT), Brazil (BRL), Brunei (BND), Canada (CAD), Chile (CLP), China (CNY), Czech Republic (CZK), Denmark (DKK), European Union (EUR), Fiji (FJD), Hong Kong (HKD), Hungary (HUF), India (INR), Indonesia (IDR), Israel (ILS), Japan (JPY), Jordan (JOD), Kenya (KES), Malaysia ( MYR), Mauritania (MRO), Mexico (MXN), Nepal (NPR), New Zealand (NZD), Norway (NOK), Oman (OMR), Philippines (PHP), Poland (PLN), Qatar (QAR), Singapore (SGD), South Africa (ZAR), Sweden (SEK), Switzerland (CHF), Thailand (THB), Taiwan (TWD), United Kingdom (GBP), Mauritius (MUR), Cayman Islands (KYD), United Arab Emirates ( AED), Sri Lanka (LKR), United States (USD).

We currently do not charge any service fees for any of our currency exchange transactions at Hong Kong International airport.

In order to offer you the best possible service, we accept different methods to pay for your travel money at our branches: cash, Visa or MasterCard credit and debit cards.

The accuracy and seriousness that drive our transactions make this situation very unlikely. However, if this happens, we will proceed to replace the banknote in that very moment.

Besides, for the safety of our Customers, Global Exchange records the serial numbers of banknotes in such a way that counterfeited notes can be detected, or in case a Customer has a complaint, we can check whether it came from our branches or not.

No matter where you are, Global Exchange is a multinational company with several channels you can contact us through. Our excellence in Customer Service makes us consider and resolve each and every problem that our Customers report us, in the best possible way.

You can check our current job vacancies in Hong Kong on our website. If you can’t find what you are looking for, send us your resume at: rrhh@grupoglobalexchange.com and maybe you’ll be part of our team in the near future.

You can send us your resume through our website, where you can also check our current vacancies available in Hong Kong.

In Global Exchange we believe in the talent, motivation and commitment of our team, which has made us the third leading currency exchange company in the world. Consequently, we put at your disposal a working environment where everyone has the opportunity to grow and develop their potential.